Privacy Policy

Our Privacy Commitment

We will:

• Keep your personal data safe and private
• Never sell your data to third parties
• Give you control over how we interact with and market to you

Kladworx Limited ("us", "we", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

Data Controller: Kladworx Limited
Company Number: 12368303
Registered Office: King Arthurs Court, Maidstone Road, Charing, Ashford, Kent TN27 0JS

What Information We Collect

We collect information when you:

• Complete forms on our website (contact forms, orders, registrations)
• Make a purchase or request a quote
• Contact us by email or phone
• Visit our website (through cookies - see below)
• Trade with us as a customer or supplier

The information we may collect includes:

• Name and contact details
• Company name and registration numbers
• Postal and delivery addresses
• Email addresses and phone numbers
• Payment information (for orders)
• Communication preferences

How We Use Your Information

We use your information to:

• Process orders and deliver products
• Respond to enquiries and provide customer support
• Send you information about products and services (with your consent)
• Improve our website and services
• Comply with legal obligations
• Manage our business operations

Marketing: If you're an existing customer, we may contact you about similar products or services. You can opt out at any time.

We do not sell or share your data with third parties for their marketing purposes.

Legal Basis for Processing

We process your data based on:

• Contract fulfillment: To provide products and services you've ordered
• Legal obligations: To comply with tax, accounting, and regulatory requirements
• Legitimate interests: To run our business efficiently and improve our services
• Your consent: For marketing communications (where required)

Cookies and Analytics

We use cookies to improve your experience and understand how visitors use our website.

What Cookies We Use

Google Analytics & Google Signals

We use Google Analytics to understand how visitors interact with our website, including:

• Pages visited and time spent on site
• How you found us (search engines, referrals, direct visits)
• Your approximate location (city/region)
• Device type and browser information

Google Signals: We've enabled Google Signals, which allows Google to link your activity across devices (like your phone and computer) if you're signed into a Google Account with "Ads Personalization" enabled. This helps us:

• Understand how visitors use our site across multiple devices
• See aggregate demographic data (age ranges, gender, interests)
• Improve our analytics accuracy

Your Privacy Choices:

• Turn off "Ads Personalization" in your Google Account settings
• Install the Google Analytics Opt-out Browser Add-on
• Adjust your browser settings to block cookies

Learn more: Google Privacy Policy

Cookie Control: You can manage cookies in your browser settings. Visit aboutcookies.org for guidance. Note: Blocking cookies may affect website functionality.

Data Security

We protect your data using:

• SSL encryption for data transmission
• Password hashing
• ISO 27001 security standards
• Secure password recovery systems

While we take every precaution, no internet transmission is completely secure. We cannot guarantee absolute security but will always handle your data with care.

Data Storage and Retention

Where: Your data is stored within the European Union. If we need to transfer data outside the EU, we ensure the recipient complies with GDPR requirements.

How Long: We retain your data for:

• The duration of our business relationship
• As long as required by law (e.g., tax records: 6 years)
• As long as necessary for our legitimate business interests

Your Rights Under GDPR

You have the right to:

1. Access: Request a copy of your personal data (free of charge)
2. Rectification: Correct inaccurate information
3. Erasure: Request deletion of your data (subject to legal obligations)
4. Restriction: Limit how we process your data
5. Portability: Receive your data in a digital format
6. Object: Opt out of processing based on legitimate interests
7. Withdraw Consent: Unsubscribe from marketing at any time

To exercise these rights, contact us at info@kladworx.com

Sharing Your Information

We may share your information with:

• Kladworx Group Companies: For business operations and marketing (within the group only)
• Service Providers: Third parties who help us deliver services (e.g., payment processors, delivery companies)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a sale or merger

We do not sell your data to third parties for their marketing purposes.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children under 16.

Automated Decision Making

We do not use automated decision-making or profiling that has legal effects. If this changes, we will update this policy and notify you.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your data.

Changes to This Policy

We may update this privacy policy to reflect changes in law or our practices. When we make significant changes, we will notify you via email or a notice on our website.

Last Updated: December 2025

Contact Us

If you have questions about this privacy policy or want to exercise your rights:

Email: info@kladworx.com
Phone: 0208 066 4197
Address: 1 Three Chimneys, Vicarage Lane, Charing Heath, Ashford, Kent, TN27 0BT

Office Hours: Monday - Friday, 9AM - 5PM