FAQs

• Do you cover Nationwide?

  Yes, we provide our products supply service across the UK.

• What installation services does Kladworx offer?

  Kladworx specialises in providing installation services for various products, including:

  • Aluminum Coping
  • Aluminium Cladding
  • Aluminium Rainwater Systems
  • Aluminium Fascia and Soffits

• Are site inspections necessary for obtaining installation estimates?

  Yes, site inspections are crucial to providing accurate installation estimates. Factors such as safe access, working from height, site constraints, and site access and parking need to be evaluated to create a competitive and precise estimate.

• What can I expect during a coping and facade installation site survey?

  During most visits, our experienced aluminium coping installers meet with clients to answer any questions they may have. We also showcase lead times, colour palettes, and samples to help clients make informed decisions before placing an order. A comprehensive assessment of all relevant dimensions, including wall heights, lengths, and projections, is done to identify where scaffolding or lifting equipment may be required. Our pro goals and top-notch services include risk mitigation through early identification of structural issues and safety requirements.

• Which areas do you currently serve for site surveys and product installations?

  We currently provide site surveys and product installations in the following areas:

  • London: (Central London, North London, South London, East London, West London)
  • Kent: (Canterbury, Maidstone, Ashford, Dover, Folkestone
    Surrey: (Guildford, Woking, Epsom, Redhill)
  • East & West Sussex: (Brighton, Chichester, Crawley, Worthing, Hastings, Eastbourne)
  • Essex: (Chelmsford, Colchester, Southend-on-Sea, Basildon)
  • Hertfordshire: (St Albans, Watford, Hemel Hempstead, Stevenage)
  • Oxfordshire: (Oxford, Banbury, Bicester)
    And Surrounding Areas.

• If my location falls into areas covered, how can I request an installation or site survey?

  You can schedule a site survey or installation service by connecting with our customer support team if your location is within our service area coverage. We will provide basic project details, including your building type, approximate measurements, and preferred timeline for project completion.

• What if in covered areas, my location is not included?

  If you are living in a region that is not covered under our service area, we regret any inconvenience. We thank you for showing your interest, and your feedback is valuable as it provides insight into where to put depth for future improvement. Meanwhile, our customer support team is always ready to look forward to the possibility of serving you in the future or consult you regarding your project requirements.

• Do you offer your products online?

  Yes, we make all aluminum coping and helping hand brackets available online on our website.

• How can I place an order for aluminium coping online?

  To place an order for aluminium coping online, follow these steps:

  • Visit our product page at https://kladworx.com/products-and-services/aluminium-coping/
  • Browse the available products and select the product that suits your needs.
  • Choose the desired colour and size for your project.
  • Click the “Add to Cart” button to include the selected product in your shopping cart.
  • Review your order details in the shopping cart before proceeding to checkout.

• In what colour choices are aluminium products available?

  For our aluminium products, we provide a wide selection of colour choices, such as but not restricted to:

  • Agate Grey (RAL7038m)
  • Anthracite Grey (RAL7016m)
  • Basalt Grey (RAL7012m)
  • Beige Grey (RAL7006m)
  • Black – 60% Gloss (RAL9017m)
  • Brown Beige (RAL1011m)
  • Cadmium Yellow (RAL1021m)
  • Chocolate Brown (RAL8017m)
  • Dusty Grey (RAL7037m)
  • Flower Blue (RAL5010m)
  • Graphite Grey (RAL7024m)
  • Grey brown (RAL8019m)
  • Metallic Silver (RAL9006m)
  • Metallic Silver – 80% Gloss (RAL9006g)
  • Moss Green (RAL6005m)
  • Mouse Grey (RAL7005m)
  • Pearl White (RAL1013m)
  • Platinum Grey (RAL7036m)
  • Ruby Red (RAL3003m)
  • Sapphire Blue (RAL5003m)
  • Slate Grey (RAL7015m)
  • Vermilion (RAL2002m)
  • White (RAL9016m)
  • Wine Red (RAL3005m)
  • Yellow Green (RAL6018m)

• For aluminium coping, what are the available coping widths?

  We offer a wide range of aluminium coping widths to meet your unique preferences.

  • 182mm
  • 212mm
  • 242mm
  • 272mm
  • 302mm
  • 332mm
  • 362mm
  • 392mm
  • 422mm
  • 452mm
  • 482mm
  • 512mm
  • 542mm
  • 572mm
  • 602mm
  • 632mm
  • 662mm
  • 692mm
  • 722mm
  • 752mm
  • 782mm
  • 812mm
  • 842mm
  • 872mm
  • 902mm
  • 932mm
  • 962mm
  • 992mm
  • 1022mm

• Can I customise the colour and coping width for my order?

  As of now, the colour options listed are the ones we offer. However, if you need specific colours or widths for aluminium coping not listed here, please reach out to our team. We’ll assess if we can accommodate your unique specifications and provide you with the best solution.

• Are other sizes available for aluminium coping widths?

  The coping widths listed above are the standard sizes available. If you need dimensions outside our standard offerings, our team would be happy to discuss your specific requirements. Get in touch with us to explore custom options.

• Which payment methods can I use for online purchases?

  Shopping with us is simple and secure! For your convenience, we offer multiple payment options to complete your online purchase. Our accepted payment methods include:

  • Major credit cards (Visa, Mastercard, American Express)
  • All standard debit cards
  • Other secure online payment methods

• Do you provide technical support for your products?

  Yes, you can count on our dedicated technical support team for Installation guidance, product specifications, maintenance advice, system optimisation. We closely collaborate with our partners to deliver expert solutions for even the most complex questions. Reach out to our support team at 0208 066 4197 or email at info@kladworx.com. We’re here to deliver reliable solutions to support your project’s success.

• Do you offer specification design and detailing services?

  Yes, we can simplify the process of specification, cost evaluation, and design by working closely with manufacturers and fabricators. Our expertise ensures that the facade industry’s changing landscape does not cause uncertainty for specifiers.

• Can you provide mockups and samples for product specifications?

  For most projects, we offer specific mockups, ranging from table samples to large site-based examples. These mockups help ensure that the detailing and product specifications align with the client’s requirements and are fully approved before proceeding with the order.

• What sets Kladworx's product range apart?

  We have cultivated partnerships with innovative manufacturers dealing in a wide range of materials, including fibre cement, stone, ceramics, expanded mesh, perforated mesh, and standard folded metal, among others. Our diverse product range allows us to cater to various design and construction needs.

• Can customers place direct orders with manufacturers through Kladworx?

  Yes, we understand the importance of flexibility, and in some instances, we can align customers with manufacturers directly. We also offer the option of selling directly to end users, depending on the client’s needs and specifications.

• Can I return goods purchased from Kladworx?

  No, you can’t return goods, as all products are made to order. However, before items are fabricated, we supply detailed drawings for the client/contractors to review and amend before fabrication commences. Please note that unless the goods were defective when delivered, with proof of defect, usually a photo, we can then get these replaced quickly.

• How do I initiate a return for eligible items?

  Please contact our customer support team to initiate a return service for ordered items. They will guide you through the process and provide further instructions.

• How does Kladworx ensure customer satisfaction before installation?

  Before starting any installation, we meet with our clients to address any questions or concerns they may have. This includes lead times, colour palettes, and samples, which are available for clients to review prior to placing an order. We conduct a comprehensive assessment of the project to ensure best practices have been followed, aiming to provide the right advice and top-notch service to our customers.

• What is the standard delivery service offered for shipments?

  The standard delivery (shared-user) service on a curtain-sided articulated vehicle decides the quotations for delivery. You can schedule deliveries from Monday to Friday. This flexible delivery window allows deliveries between 8:00 AM and 5:30 PM.

• Can I arrange time-specific or specialist vehicle deliveries?

  Yes, time-specific deliveries or deliveries on specialist vehicles can be arranged, but they are subject to availability and written acceptance of the appropriate charges and surcharges. Details of these charges can be found in the enclosed Schedule of Carriage Charges.

• What types of vehicles are used for deliveries?

  All deliveries will be made on curtain-sided articulated vehicles. Rigid vehicles are available at no extra cost upon request.

• Can I request a HIAB crane off-load service?

  Yes, a HIAB crane off-load service is available upon request. (POA)

• What are the lead times for different products?

  Lead times for various products are as follows (subject to revision by manufacturers):

  • Metal Coping: Up to 10-15 working days from confirmed manufacturing sizes.
  • Metal Flashings: Up to 10-15 working days from confirmed manufacturing sizes.
  • Support Systems: Up to 3-5 working days from order.
    Cladding Panels: 2-10 weeks dependent on availability (Check at the time of Order).
  • Lead times for other products will be confirmed upon receipt of an official written order, subject to stock availability at the time of order. Lead times may extend during busy periods.

• Who is responsible for unloading the goods on delivery?

  The unloading of all parts is strictly the client’s responsibility.

• I am really happy with my results. Where can I place a review?

  We love getting valued customer feedback. Follow the links below to rate our performance and leave a comment on your overall experience. (Takes 1 to 2 mins)

  • Google Review:
    https://g.page/r/CTKTlHp178zSEAI/review

  This helps us keep improving our product supply and installation service to our valued customers now and in the future.

What our customers say